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Warranty & Insurance

Explore comprehensive information on warranties and insurance for e-bikes at Upway. Find detailed guidance on how to protect your investment and ensure peace of mind with the right coverage

What does Upway’s default 1-year warranty cover?

Upway’s standard, default warranty covers against electric and mechanical failures of the bike (battery, motor, and mechanical defects) for one year after delivery of the bike. How does it work?. In the case of any defects with your bike, please reac

How do I make claims with my Upway warranty?

Please reach out to our customer support team via email ([email protected]). You will need to provide your original order ID, a detailed description, and pictures/photos of the issue. As soon as possible, but at minimum within the next 12 hours, a

Do I receive the original manufacturer warranty?

This depends on the specific manufacturer. In most cases, Upway is unable to offer the original manufacturer warranty. However, Upway has strong relations with the majority of major bike manufacturers and is able to easily procure spare parts as nece

What is Extend's additional coverage plan?

Extend is an insurance company that Upway has partnered with. Extend provides extra coverage plans as a service and is used by multiple leading bike brands. They allow customers to purchase a warranty on their bike from Upway that is longer and has a

How does Upway e-Bike insurance work?

We've partnered with Sundays Insurance to help you go beyond the standard offerings of homeowners or renters insurance to provide e-bike owners with comprehensive coverage. You can get a personalized quote here. From theft to damage protection, Sunda