How to get your bike to UpwayUpdated 2 days ago

In this guide, you will know how to get your bike depending on your handover method.

When you sell your bike to Upway, you can choose between different handover options (depending on your location and the kind of bike you’re selling to Upway).

Once you accept our offer, you’ll reach the "Choose bike handover method" step, where you can pick the one that suits you best:

Each option comes with a few simple requirements to make sure everything goes smoothly and that the check-in at Upway (when we verify that your bike matches the information you provided) is fast and accurate.

If you don't find your answer in this document, reach out to us, and we will be happy to help.

Boxed pickup at home

Our logistics partner will collect your bike in a box on the day of the pick-up.

Step 1 — Place your bike in a suitable box

It’s essential to ensure that the box is smaller than the maximum 165 inches in length plus girth (Length + 2*width + 2*height) allowed to be shipped with our logistics partners. A larger box may trigger an expensive additional fee.

Where to find one if you don’t have it

You can order a box from Upway for $25 through a separate process (link to box).
Or ask a nearby bike shop to provide one or help you pack your bike (some bike shops discard boxes for free because they take space).

Here’s a guide how to assemble your Upway shipping box as a video and as a written guide

Most bikes only need two quick adjustments. In most cases, you can fit the bike in the box by:

Removing the pedals
Removing the front wheel
Removing the handlebar

Here’s a video on how to disassemble your bike, and an additional video on how to package your e-bike

Step 2 — Protect the bike

Find light protection material that you have available (cardboard, newspapers, bubble wrap, foam, etc), and use it to protect the most sensitive parts: the display, remote controller, battery, and derailleur. Upway provides insurance for all shipments, so any damage during shipping won’t affect the purchase price, but protective material is still required for all shipments.

Step 3 — Add the bike ID

Write the identification number sent to you by email on a paper, and stick it somewhere visible (on the frame, for example).

Step 4 — Include the required items inside the box

🔑 Keys
🔌 Charger
🔋 Battery

💡 Best practice:

Place keys + charger in a strong plastic bag and securely attach it to the frame with a zip tie or strong tape.
For removable displays, if applicable, it is best to wrap them and place them in the bag with the other items. This will ensure they are safer and prevent them from falling.

🚨 Important: If the bike is registered on an app like Bosch Flow, Specialized App, Fazua app (and others), you do need to unpair the bike. This makes the verification quicker and helps you get paid faster.

Step 5 — Take proof photos before closing the box

Take photos of the bike inside the box before closing / giving it to the driver.
Ensure all items are visible and the bike ID can be seen.
These photos act as proof if a problem arises at check-in or if something is missing.

Step 6 — Close and reinforce the box

Use strong tape in different directions (length and width).
Reinforce the bottom with extra tape to support the weight of the bike.

Step 7 — You are ready to give your bike to the transporter

Unboxed pickup at home

Unboxed pick-ups are currently available in areas around New York City & Los Angeles, but we're constantly adding new locations to support unboxed logistics. If unboxed pick-ups are available for your zipcode, you'll see a pop-up in our website to inform you of this. Our driver will collect your bike on the day of the pick-up (no box required from you).

Step 1 — Prepare and attach the required items

🔑Keys
🔌Charger
🔋Battery

💡 Best practice:

Place keys + charger in a strong plastic bag and securely attach it to the frame with a zip tie or strong tape.
For removable displays, if applicable, it is best to wrap them and place them in the bag with the other items. This will ensure they are safer and prevent them from falling.

Step 2 — Protect the bike (recommended)

If you have protection material

If you have light protection material available (cardboard, newspapers, bubble wrap, foam), you can use it to protect the most sensitive parts: display, remote controller, battery, derailleur.

If you don’t

The bike is insured by Upway during transport, so any damage due to transport will not impact the price but using protection material significantly reduces the risk of damage and ensures a safer journey for your bike.

Step 3 — Add the bike ID

Write the identification number sent to you by email on a paper and stick it somewhere visible (on the frame, for example).

Step 4 — Take proof photos before handing the bike to the driver

Take photos of the bike before giving it to the driver
Ensure all items are visible and the bike ID can be seen.
These photos act as proof if a problem arises at check-in or if something is missing.

Step 5 — You are ready to give your bike to the transporter

Drop-off at an Upway Facility

In certain locations, we offer our customers the option to drop off their bike in an Upway Facility (also called "UpCenter") near them. In this case, you do not have to box the bike.

Step 1 — Bring your bike to your appointment

Arrive at your scheduled time with your bike.

Step 2 — Don’t forget the required items

🔑Keys
🔌Charger
🔋Battery

Step 3 — Check-in on site

There is no need to take pictures beforehand: our team will check your bike with you on site and confirm everything directly during the check-in.

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