Upway USA Help Center logo
Upway USA Help Center logo

All articles

Post-Sales Help

Explore our comprehensive after-sales support, including maintenance tips, safety guidance, order assistance, and access to important documents, ensuring a seamless experience with your e-bike.


Maintenance & Safety

General information how to best maintain your bike to extend its longevity and protect your bike from thieves.

2 articles
Issue with my Order

FAQs regarding potential issues with your order.

7 articles

For information regarding documents associated with your purchase from Upway

2 articles


I want to cancel my order

We understand that people change their minds! We kindly request that the cancellation is initiated before 8 AM EST the business day after the purchase is made. Otherwise, the cancellation will be treated as a standard return, and we must charge the s