Shipping & Delivery
For general information regarding the shipping and delivery process of your electric bike from Upway
Where does Upway deliver in the US?
Upway currently delivers to the lower 48 states. Unfortunately, we are unable to ship to Alaska, Hawaii, other US territories (such as Guam, U.S. Virgin Islands), and Canada.
How does the shipping process work?
Great question! When you order a bike with Upway, you have a few options, depending on your preference of both speed and assembly required. Please note: All our options will require you to both schedule and sign for your delivery. This the most commo
Does Upway offer test rides? Can I pick up my bike in person?
Yes! While we would prefer if you make an appointment ahead of time, you can feel free to stop by our UpCenters in Brooklyn, NY or Redondo Beach, CA if you are nearby. Stop by to check out our available bikes and take one for a test ride. For most ri
What is included with my bike?
Each bike comes with the following:
Will I need to assemble the bike?
If you have chosen the 5-Minute Assembly option, your bike will arrive essentially fully assembled. All you will have to do is attach the pedals and adjust the handlebars with the included tools and instructions, which should take less than 5 minutes