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How does the shipping process work?Updated 5 months ago

Great question! When you order a bike with Upway, you have a few options, depending on your preference of both speed and assembly required. 

Please note: All our options will require you to both schedule and sign for your delivery.

Parcel delivery (85% assembled)

This the most common way that retailers ship your bike! Your bike will be delivered 85% assembled (usually the pedals, handlebars, and front wheel are removed), so that the box will be small enough to fit through the parcel network. Click here to watch how to assemble a bike shipped via parcel delivery.

Average Assembly Time Required20-30 minutes
Time for ArrivalApproximately 1-6 days
Our Carrier PartnersFedEx

Freight (99% assembled)

Upway also offers the revolutionary option for you to receive your bike 99% assembled! Set up takes just 5 minutes with this option, so you can hit the ground instantly. However, because of this, the packaging is too large to go through standard consumer mail services and instead must go through freight shipping, which is traditionally a B2B service.

Average Assembly Time Required5 minutes
Time for arrivalStandard: up to 12 business days
Express: between 2 and 6 business days
Our Carrier PartnersFedEx Freight, XPO, Seko

Take a look here at our packing process:

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